Privacy and Shipping Policy

Fossil Age Minerals places a high priority on protecting your privacy and ensuring the safe delivery of your orders. This policy aims to provide clarity on how we handle your personal information and how we ensure the secure transit of your items. As enthusiasts of natural history, we are committed to safeguarding your data and ensuring your treasures reach you intact. This policy outlines our approach to safeguarding your information, managing shipping, and enhancing the security of your order. Your satisfaction and peace of mind are central to our operations.

Shipping Charges and Methods

At Fossil Age Minerals, we are dedicated to efficient and cost-effective shipping. Our trusted partners include the US Postal Service, UPS, DHL, and Global Post. You can be confident that we always choose the fastest and most affordable shipping route for your order. If your order takes longer than expected to arrive, don't hesitate to contact us at 208-502-0014 or sales@fossilageminerals.com. We're here to help track your shipment and provide timely updates. Please note that UPS cannot deliver to P.O. Boxes, so a physical street address is required. You can track your UPS package by clicking here.

Delivery Timeframes

Our shipping process is designed to be prompt and efficient. For orders within the US, you can expect delivery within 1 to 7 business days. International orders typically take 1 to 15 business days to arrive. We strive to ensure your order reaches you quickly while maintaining the highest level of care and security.

Hassle-Free Returns and Refunds

Your satisfaction is paramount at Fossil Age Minerals. If you're not entirely satisfied with your purchase, our generous 60-day return policy has you covered. To initiate a return, simply contact us at 208-502-0024 or sales@fossilageminerals. We ensure a smooth process and offer a full refund or credit. Prior approval and a copy of the shipment invoice are required for returns.

Unfortunately, we cannot cover shipping costs or credit card processing fees UNLESS the return is due to our error or transit damage. Credit card processors do not refund the fees we incur, which can result in significant costs. Opting for store credit allows us to include processing fees. Rest assured, refunds or credits are processed after we safely receive the returned item.

Reimbursement of Shipping Charges

For orders within the US, we offer reimbursement of shipping charges on returns. This means that if you need to return an item for any reason, we'll cover the shipping charges for sending the item back to us. This ensures a hassle-free and convenient return process. Your satisfaction is our priority, and we want to make the return experience as smooth as possible for you.

Tax Deduction on Refunds

Transparency in tax handling is a core principle for us. If you're concerned about tax deductions when we issue refunds, rest assured that we only collect taxes in Idaho. If applicable, we will promptly refund the collected tax back to you. Your trust is essential to us, and we're committed to clear and fair processes in all aspects of your transactions.

Easy Payment Options

Fossil Age Minerals provides convenient payment methods, including Visa, Mastercard, American Express, Discover card, Apple Pay, Google Pay, Meta Pay, and Paypal. You can pay conveniently through our toll-free line, email, or online orders. Personal checks are accepted, with orders held until clearance (around 10 days). Please note that Cash-On-Delivery (COD) shipments are not available, and we can't accept foreign checks or money orders.

Easy Order Cancellation Process

We understand that plans can change. If you need to cancel your order, reach out to us at 208-502-0024 or sales@fossilageminerals.com. We'll assist you in canceling your order and providing a straightforward refund. Please note that cancellations are subject to specific conditions, and we're here to guide you through the process. Your convenience and satisfaction remain our top priorities for a hassle-free shopping experience.

Visual Representation

Our Online Catalog showcases the items we offer. While our pictures are generally accurate, we assure you that the items you receive are of comparable or superior size and quality. For larger, valuable display items, you'll receive the exact item pictured. Your contentment with our products is our primary goal.