Welcome to Great South Gems & Minerals
- POLICY -

All items are shipped satisfaction guaranteed. If you are not completely satisfied with your shipment, or any item in your shipment, you may return the item or shipment for full credit or refund. Please contact us if you wish to return an item... phone, FAX, or E-Mail... You will be responsible only for actual shipping charges.

• SHIPPING CHARGES:

Actual shipping charges are automatically added to your order when you view your shopping cart. Ray adds a $1.50 handling charge to pay for the packaging material and handling. On orders where you wish to mail a check or money order, use the cart and choose the option to "Order by Check/Money Order". A page suitable for mailing, faxing or phone-in will be returned to your browser. The shipping will be included on the invoice. Overseas customers should contact us through e-mail so we can decide what the most practical shipping method is for your particular destination.

New Rules for Out-of-Country Orders:

We have had a lot of problems with orders that go to other countries. Many of them disappear or arrive broken, even though we went to great pains to carefully package them. When we try to file a claim on packages that vanished or were broken, we are told that if it was not insured, we are just out of luck. Of course Ray refunds the customer's money, but he also looses the merchandise and is grumpy the rest of the day.

Effective immediately, we will require that any shipments to destinations outside of the United States and its possessions will have to be sent by U.S. Postal Service and be registered and insured at the buyer's expense. The actual cost of registration and insurance will be added to your order.

Some countries will not accept registered packages. You may need to check your country's postal regulations.

• SHIPPING METHOD:

We use US Postal Service and UPS GroundTrac service, and packages are picked up daily, Monday through Friday. Normally, orders are shipped within one business day from the date the order is received. We try our best to send your order the fastest and cheapest way possible. If you have a shipping preference, let us know.

If you do not receive your order within a "reasonable" length of time from the time the order is placed, call us at 1-888-933-GEMS, or E-Mail us and we will trace the shipment.

Sorry, no COD shipments will be made. (Unless, of course, we know you well...)

Please give us a street address to ship to... UPS can't deliver to a P.O. Box.

UPS order Tracking

• RETURNS AND REFUNDS:

We are proud to have a generous return policy. Satisfaction with your shipment is guaranteed. If you are not happy with an item you received from us, then we don't want you to have to pay for it. You may return the item or shipment for full credit or refund; however, no return will be accepted without prior approval. If you wish to return an item, give us a toll free call, or e-mail for approval.

• METHOD OF PAYMENT:

We accept VISA, MasterCard, Money Orders, Checks, and we occasionally accept cash! Although we sell hand-knapped arrow heads, we are not accepting animal skins as payment at this time .

We can accept checks over our toll free telephone line, by FAX, Email, Online order, or by snail mail. If you send a personal check, we will hold your order until the check clears our bank, usually 10 days. Again, sorry, no COD shipments will be made

We Cannot Accept ANY Foreign Checks or Money Orders! Our Bank will no accept them!

• EASY PAY PLAN

When you go to the shopping cart check-out, you now have the option to choose our Easy Pay Plan which splits your total bill up into three equal monthly payments. The first payment is charged to your credit card when your order is processed. Your card will be charged again one month later for the second payment. One month later, your card will be charged for the final payment. We think this will make it easier for some of our customers to fit purchases into their budget.

The only requirements are that your order total is at least $30.00, that you pay with a credit card that does not expire before the last payment is applied, and that your billing address is in the United States or one of its possessions.

(NOTE: If for any reason we are not able to charge your credit card for the second and/or third payments within five days of when they become due you will be charged a $15.00 late charge for that payment. By selecting the EZ-Pay option you agree to these terms and conditions.)

• PICTURE REPRESENTATION:

The pictures in our On-line Catalog are representative of the items we stock. With the exception of the large expensive display items, we certify that the items shipped to you are of equal or better size and quality than the pictured items. On the large expensive display items, we ship you the actual item pictured.

WYSIWYG = "What You See Is What You Get"!

• CREDIT CARD SECURITY:

Great South Gems and Minerals, Inc. is hosted on a secure server owned by SecureChoice.net/McDonough Webmaster, Connected to one of the largest Tier-1 Network Backbones in the world. Credit card information is encrypted with the latest version of SSL for the highest security. Still, we understand the reluctance of many folks to send their credit card number in "cyberspace." Therefore, you may want to either call toll-free (1-888-933-GEMS) and give it to us over the phone, or FAX it to us (770-474-4507) and we will gladly handle your order.

Site Security Certification by Thawte

• MAILING LISTS and E-MAIL:

Great South Gems and Minerals, Inc. does not and will not sell or share lists of customer's E-mail addresses; nor any other information about our customers. The list that we ask you to join to receive our newsletter is used for that purpose only.